SHIPPING & REFUNDS
Question about your order?
Please e-mail us, we will be happy to assist in order to make your purchase as easy and pleasant as possible.
When you place your order, you will receive a confirmation from us. We then begin processing your order and we aim ship it out as fast as possible. Once your order has been processed you will receive an email with tracking information. Most local deliveries take 3 - 6 days, overseas please allow for up to 10 days. We ship internationally to most countries, with rates quoted at check out. For orders outside EU please note that we do not cover any extra charges related to import customs or taxes.
To return your product, please e-mail us first to arrange the details.
Please also state your reason and that your product has not been used, damaged or otherwise tampered with.
You will be responsible for paying for your own shipping costs for returning your item. Please consider using a trackable shipping service or purchasing shipping insurance as we otherwise can’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your bank).
All bracelets are one-size (approx. 18 cm Ø) Should your reason for returning be a problem with the fit of your bracelet, please note, that we are always happy to alter or adjust the size to fit.
IMPORTANT INFORMATION ABOUT THE STONES:
All the stones are natural, and no two stones are alike. This means some stones may have have small bumps, cracks, unevenness or smaller chips. We strive to source the most beautiful stones that live up to our high standards and each stone in each bracelet has been through our hands, inspected lovingly and chosen by us. So should these variants occur in your bracelet please don’t regard them as ‘faults’ but merely the natural quirks and organic nature of these amazing, magical stones. We personally tend to favour the ones with visible characteristics as we regard them having a strong ‘personality’.